Basic
Help Center: What types of information are available to a user to learn more about suicide?
Basic FAQ on suicide
Information on how to get help
Suicide prevention tips
Policies: What formal written rules dictate how both you and your users respond to suicidal content?
How to respond to suicides and/or suicidal content in privacy and/or terms of use policies
How to respond to suicidal content in a timely fashion
How to involve law enforcement or suicide prevention agency
How to verify death
Referral: To whom can you refer a suicidal user for help and/or resources?
Link to National Crisis Line and website
Link to local suicide prevention resources
Link to national and international mental health and suicide prevention resources
Mid-Level
Guidelines: What basic organizational standards dictate how we will respond to suicidal users and reports?
Provide transparency on reporting process
Prevent contagion (i.e., the domino effect)
Develop an expert-approved set of resources on mental health issues for safety teams
User Reporting: How can users inform us about potential suicide attempters?
Provide option for users to report suicidal remarks/insinuations
Allow users to submit various media (e.g., tweets, status updates, pictures) to report suicidal remarks/insinuations
Design a submission system specifically for suicidal reporting
Partnerships: With whom can we establish relationships to consult on suicide prevention?
Informal (non-contracted) partnerships
Formal (contracted) partnership with national crisis services
Formal (contracted) partnerships with content-related experts
Contextual Messaging: How can we set up automatic pre-programmed system responses to reports of suicidal content?
Establish tags (i.e., searchable, indexable or clickable words within a website)
Enhance searchability (i.e., The ability to search for content using keywords or find pieces of content via a directory)
Education: How can we make our staff more knowledgeable about suicide?
Provide basic information on mental health and suicide
Provide links to local services
Provide links to national services
Provide training by mental health experts to staff on recognizing and responding to mental health issues
Distribute and develop material to staff on recognizing and responding to mental health issues
Advanced
Timely Response: How quickly will we respond to user reports?
Response within 24 hours
Response within 12 hours (i.e., same day)
Immediate/real-time response
Outreach: How can our organization educate others and serve as a model for best practices in social media suicide prevention?
Deliver corporate suicide prevention messaging to entire company
Deliver corporate suicide prevention messaging to other companies
Create a new platform for suicide prevention messaging
Cultural Competency: How can we ensure that our information about suicide and/or means of reporting are sensitive to individuals of different racial and socio-economic backgrounds?
Use language approved by mental health professionals when communicating with affected individuals
Design efficient user interface that recognizes the challenges of individuals either impacted by mental health issues or suicidal thoughts in a culturally sensitive manner.